Returns & Exchanges


RETURNS

We want you to be pleased with your purchase. If your items aren't quite right, you can request a return through your customer account.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return, and all conditions below must be met:

  1. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging (this includes hangers, plastic bags, and all shoe stuffing within shoe boxes.) We reserve the right to charge a fee up to $15 per item for refurbishing garments that arrive wadded, rolled, wrinkled, or appear used or worn.
  2. To start a return, find your order under your Customer Account and request a return. Please specify which items you would like to send back to us.
  3. If your return is accepted, we’ll send you a return shipping label for a flat fee of $7. The fee may increase based on weight of your items (for example, with shipments including outerwear or winter boots.)
  4. Items sent back to us without first requesting a return will not be accepted. If you are shipping from Canada, you must provide your own label, and will not be charged the $7 fee. You can also choose to use your own traceable shipping method and you will not be charged the flat fee.

    You can always contact us for any return question at info@atlrparis.com.

Damages and issues
Please inspect your order upon reception and contact us within 5 days of receiving it if items are defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
We do not accept returns for any items from our OUTLET sale section. 

Exchanges
If you'd like to exchange a size of an item, please e-mail us at info@atlrparis.com and we will provide a label and reserve your new size until we receive your exchange. If you need the new size immediately, we suggest purchasing the new size and starting a return for refund for the incorrect size. If you are shipping from Canada, you must provide your own return label for the exchange.

Refunds
You will receive an email confirmation once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@atlrparis.com.